Branch Manager / Operations Manager
Location: Springfield, MO
Schedule: Monday-Friday, 7:30 AM-5:30 PM
Pay: $110,000-$125,000/year + bonus potential
What's in It for You
Competitive $110K-$125K base salary
Potential annual bonus opportunity
Potential vehicle allowance and additional compensation
Great Benefits
About the Role
A well-established heavy equipment and industrial services organization is seeking an experienced Branch Manager / Operations Manager to lead its Springfield, MO location.
The organization is evaluating whether the position will operate as a full Branch Manager role or be structured as an Operations Manager working alongside a separate Sales Manager. The ideal candidate will be a strong leader with excellent communication skills, initiative, sound business judgment, and a track record of developing high-performing teams.
Responsibilities
Lead and develop branch employees while promoting a culture of safety, accountability, and high performance.
Manage daily branch operations and ensure exceptional customer service.
Oversee parts, service, sales, and administrative functions as applicable to the final branch structure.
Monitor financial performance, operational metrics, inventory, receivables, and other key performance indicators.
Coach, develop, and evaluate employees; address performance and employee-relations issues as needed.
Improve operational efficiency, profitability, customer satisfaction, and market performance.
Oversee parts and service workflow, work orders, inventory, warranty claims, and customer communication.
Partner with sales leadership to increase customer engagement, sales opportunities, and market share.
Ensure facilities, vehicles, equipment, inventory, and property are properly maintained.
Identify staffing, training, and capital needs and communicate recommendations to leadership.
Resolve customer concerns and employee issues professionally and effectively.
Maintain compliance with company policies, procedures, safety standards, and administrative requirements.
Qualifications
Proven management and leadership experience
Strong communication, coaching, and team-building skills
Demonstrated initiative, ownership, decision-making, and follow-through
Strong problem-solving and organizational abilities
Customer-focused with the ability to manage challenging situations professionally
Experience with financial performance, operations, inventory, or business management
Valid driver's license and ability to meet company driving requirements
Ability to work a flexible schedule when needed
Intermediate Microsoft Office/computer skills
#LP
Posted by Chloe Shadle on October 2, 2026.
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