Service Writer - 1st Shift in Kansas City, MO

Service Writer - 1st Shift - Kansas City, MO

• Location: Kansas City, MO
• Shift: 1st shift, 8am-4:30pm M-F
• Pay: $20-$25/hour

Summary

The Service Writer is responsible for maintaining Service Technician timecards and safety training records, generating work order logs, entering data into the service management system, preparing warranty claims, running reports, and supporting daily service department operations as directed by the Branch Service Manager.

Essential Functions

• Administrative Responsibilities
• Maintain department communication to ensure reports and work are completed accurately and on time.
• Maintain Service Technician timecards and safety training records.
• Maintain DOT and IFTA logs for all field service trucks.
• Maintain clean and organized warranty parts storage.
• Enter labor charge codes, work performed, and machine information accurately.
• Assist with customer invoicing issues and billing inquiries.
• File invoices properly within the current accounting system to maintain billing cycles.
• Answer incoming phone calls, take messages, and direct calls as appropriate.
• Maintain a clean, organized, and safe work environment.
• Service Responsibilities
• Complete job status reports.
• Generate work order logs and review completed work orders.
• Open and close work orders promptly to minimize work-in-process.
• Maintain use of the Standard Pricing Guide (SPG) on all applicable work orders.
• Coordinate with Product Support personnel as needed.
• Bill labor according to established flat-rate guidelines.
• Interview customers to obtain equipment concerns and prepare repair estimates/quotes.
• Prepare and submit warranty claims and maintain warranty documentation.
• Establish and maintain service records.
• Maintain quality control documentation.
• Monitor Service Technician productivity and communicate updates to the Branch Service Manager.
• Schedule and coordinate field service work.
• Dispatch service trucks using internal fleet management systems.
• Process warranty-related parts returns.

Additional Responsibilities

• Deliver parts and run company errands as needed.
• Perform other duties as assigned by management to support business operations and departmental objectives.

Knowledge, Skills & Abilities

• Strong customer service focus.
• Proficiency with Microsoft Office and internet-based applications.
• Construction equipment knowledge is preferred.
• Knowledge of warranty administration processes.
• Basic knowledge of office equipment including copiers, fax machines, and printers.
• Basic knowledge of construction equipment and equipment operations.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• Ability to meet commitments and deadlines in a fast-paced environment.
• Ability to complete documentation and reporting requirements accurately and on time.
• Ability to manage multiple priorities simultaneously.
• Ability to work a flexible schedule when business needs require.
• Strong problem-solving and prioritization skills.
• Professional interaction with customers, vendors, and coworkers.
• Strong interpersonal skills and ability to communicate professionally via phone and email.
• Open to new procedures, technology, and organizational changes.
• Ability to quickly learn new software and troubleshoot basic technical issues.
• Valid Driver's License required.

Physical Requirements & Work Schedule

• Ability to occasionally lift up to 30 pounds.
• Ability to work a flexible schedule, including occasional evenings and weekends.

Education & Experience

• Required
  • High School Diploma or GED.
• Preferred
  • Minimum of one (1) year of related service, administrative, or equipment industry experience.

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